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Terms & Conditions – Michoes Medical Centre

Effective Date: 2025
Last Updated: May 2026
Location: P.O. Box 22, Kanyum Kumi, Uganda – East Africa

Welcome to Michoes Medical Centre. By accessing our facilities, booking appointments, receiving medical services, or using our website, you agree to be bound by these Terms & Conditions, Consent Forms, and Legal Indemnifications. Please read them carefully.

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Part 1: General Terms & Conditions

1. Acceptance of Terms

By visiting Michoes Medical Centre (the “Centre”), scheduling an appointment, or receiving any medical service, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you are a guardian or next of kin, you confirm that you have the legal authority to consent on behalf of the patient.

2. Medical Services Disclaimer

• All medical services are provided by licensed physicians, nurses, and allied health professionals.
• While we strive for excellence, no medical outcome can be guaranteed. Results vary based on individual health conditions, compliance, and unforeseeable factors.
• Emergency services are available 24/7. In life-threatening situations, priority is given based on clinical triage protocols.

3. Appointments & Cancellations

• Appointments can be booked online, by phone (+256701364362), or via WhatsApp (+256779784473).
• We request a 2-hour advance notice for cancellations or rescheduling.
• No-shows may incur a nominal fee at the Centre’s discretion.
• Walk-ins are welcome daily from 8am to 4pm for non-urgent cases.

4. Fees & Payment

• All fees are disclosed at reception or upon request. Price lists are available.
• Payment is due at the time of service unless prior credit or insurance arrangements are made.
• We accept cash, mobile money, and major insurance cards (direct billing available with partner insurers).
• Any outstanding balance must be cleared before discharge or issuance of medical reports.

5. Insurance & Third-Party Billing

• Patients are responsible for confirming their insurance coverage before treatment.
• Michoes Medical Centre will assist with direct billing where agreements exist. However, the patient remains ultimately responsible for any amount not covered by insurance.

6. Medical Records & Privacy

• Patient records are confidential and protected under Ugandan law and our Privacy Policy.
• Records may be released to other healthcare providers only with your written consent, except as required by law (e.g., court orders, infectious disease reporting).

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Part 2: Patient Consent Forms

Consent for Medical Treatment

I, the undersigned patient or legal guardian, voluntarily consent to receive medical examination, diagnosis, treatment, and any related procedures deemed necessary by the physicians and staff of Michoes Medical Centre.

I understand that:

• Treatment may include physical examination, diagnostic tests (blood, X-ray, imaging), medications, minor procedures, surgery, anaesthesia, and hospital admission.
• There are potential risks associated with any medical intervention, including but not limited to infection, bleeding, adverse drug reactions, scarring, or unforeseen complications.
• No guarantee of cure or specific outcome has been made to me.
• I have the right to refuse any treatment or procedure after being informed of the consequences.

I consent to:

• Routine medical care
• Emergency resuscitation if needed
• Collection and storage of my biological samples (blood, urine, tissue) for diagnostic purposes
• Photography or imaging (X-ray, MRI, ultrasound) as part of my medical record

Patient Name: _____________

Signature: _____________

Date: _____________

Witness (Centre Staff): _____________

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Consent for Surgery / Anaesthesia (For Orthopaedic & Surgical Procedures)

I, the undersigned, voluntarily consent to undergo the following procedure(s):

Procedure Description: _____________________

Surgeon Name: _____________________

I acknowledge that:

• The nature, purpose, risks, benefits, and alternatives of the procedure have been explained to me.
• Risks include but are not limited to: bleeding, infection, blood clots, nerve damage, anaesthesia complications, implant failure, non-union of fractures, and need for revision surgery.
• I have had the opportunity to ask questions and receive satisfactory answers.
• Blood transfusion may be necessary, and I consent to receive blood or blood products if required.

Patient / Guardian Signature: _____________

Date: _____________

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Consent for Teleconsultation (Video / Phone)

I consent to receive medical consultation via telephone or video conferencing.

I understand that:

• Teleconsultation has limitations including potential technical disruptions and inability to perform physical examination.
• In case of emergency during teleconsultation, I will be advised to visit the nearest emergency facility.
• My data will be encrypted and stored confidentially.

Patient Signature: _____________

Date: _____________

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Consent for Photography / Testimonial (Optional)

I authorize Michoes Medical Centre to take photographs, videos, or written testimonials of my treatment journey for medical education, quality improvement, or marketing purposes.

I understand that:

• My identity may be anonymized upon request.
• I can withdraw this consent at any time in writing.

Yes, I consent _ (initial)
No, I do not consent _ (initial)

Signature: _____________

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Part 3: Legal Indemnifications

Indemnification Clause

You agree to indemnify, defend, and hold harmless Michoes Medical Centre, its owners, physicians, nurses, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

1. Your violation of these Terms & Conditions
2. Your receipt of medical services at the Centre
3. Your provision of false, incomplete, or misleading medical information
4. Your failure to follow post-treatment instructions or prescribed medication regimens
5. Any dispute between you and your insurance provider
6. Any injury or loss occurring outside the Centre’s reasonable control, including but not limited to accidents in the parking area, lost personal belongings, or infections contracted before admission

Limitation of Liability

To the maximum extent permitted by Ugandan law, Michoes Medical Centre shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of income, business interruption, or loss of data arising from your visit or use of our website
• Any adverse medical outcome resulting from patient non-compliance, pre-existing conditions not disclosed to us, or emergency circumstances beyond our protocols

Maximum aggregate liability of Michoes Medical Centre to any patient or third party shall not exceed the total fees paid by that patient for the specific service giving rise to the claim.

Assumption of Risk

You acknowledge that medical procedures, surgeries, diagnostics, and hospital stays carry inherent risks. By accepting these Terms & Conditions, you voluntarily assume all known and unknown risks associated with your medical care at Michoes Medical Centre, to the extent permitted by law.

Waiver of Class Action

Any dispute arising from your relationship with Michoes Medical Centre shall be resolved individually, without resort to any form of class or representative action.

Governing Law & Jurisdiction

These Terms & Conditions, Consent Forms, and Indemnifications shall be governed by and construed in accordance with the laws of the Republic of Uganda. Any legal action or proceeding shall be brought exclusively in the courts of Kanyum Kumi District or, if applicable, the High Court of Uganda at Soroti.

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Part 4: Institutional Consents & Declarations

Admission Consent (For Inpatients)

Upon admission to Michoes Medical Centre, I agree to:

• Abide by all hospital rules, including visiting hours, noise control, and no-smoking policies
• Provide accurate medical history and medication list
• Inform staff of any changes in my condition
• Authorize staff to perform routine checks (vital signs, medication administration, wound care)
• Accept that personal valuables should be kept with family or deposited at reception; the Centre is not responsible for lost items

Patient / Guardian Signature: _____________

Date: _____________

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Minor Patient Consent (For Parents / Legal Guardians)

I, the parent or legal guardian of the minor patient named below, give full consent for Michoes Medical Centre to provide any necessary medical examination, diagnosis, treatment, surgery, anaesthesia, and emergency care.

Minor’s Name: _____________

Minor’s Age: _____________

Guardian Name: _____________

Relationship to Minor: _____________

Guardian Signature: _____________

Date: _____________

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Emergency Contact & Next of Kin Declaration

I authorize Michoes Medical Centre to contact the following person in case of emergency:

Name: _____________

Relationship: _____________

Phone: _____________

Alternate Phone: _____________

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Part 5: Acknowledgment of Receipt

I, the undersigned, acknowledge that:

1. I have read and understood these Terms & Conditions, Consent Forms, and Indemnifications.
2. I have had the opportunity to ask questions and receive clarification.
3. I voluntarily agree to all terms, consents, and indemnifications set forth above.
4. I understand that this document forms a legally binding agreement between myself and Michoes Medical Centre.
5. I have received a copy of this document for my records.

Full Name (Patient or Legal Guardian): _____________

Signature: _____________

Date (DD/MM/YYYY): _____________

Witness Name (Centre Staff): _____________

Witness Signature: _____________

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Contact Information for Legal or Consent Inquiries

Michoes Medical Centre
P.O. Box 22, Kanyum Kumi, Uganda – East Africa
Phone: +256701364362, +256779784473
Email: admib@michoes.app
Office Hours for Legal Matters: Monday – Friday, 9am – 4pm

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Additional Notes

• These Terms & Conditions may be updated from time to time. The latest version will be posted at the reception and on our website.
• In case of any conflict between the English version and a translated version, the English version shall prevail.
• If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

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Michoes Medical Centre
“Caring for Your Health with Compassion and Excellence.”

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