Infection prevention and control
- Hand hygiene stations throughout the facility
- Sterilisation of all surgical instruments
- Proper disposal of sharps and medical waste
- Isolation rooms for infectious patients
- Regular staff training on IPC
Patient safety
- Two patient identifiers before any procedure or medication
- Medication safety checks (right patient, right drug, right dose, right route, right time)
- Fall prevention strategies (bed rails, non-slip floors, call bells)
- Emergency protocols for cardiac arrest, fire, and other crises
Clinical governance
- Regular morbidity and mortality meetings
- Peer review of challenging cases
- Adherence to national treatment guidelines
- Continuous medical education for staff
Patient feedback
We take complaints and compliments seriously. You can provide feedback by:
- Speaking to any staff member
- Writing in our suggestion box (at reception)
- Calling our patient relations officer
- Emailing feedback@michoes.app
We investigate every complaint and respond within 7 days.
