Frequently Asked Questions (FAQ)

Do I need an appointment?
For outpatient clinics, appointments are recommended but not required. Walk-ins are welcome. For specialist clinics (orthopaedics, paediatrics, obstetrics), appointments help us plan.

How do I make an appointment?
Call us, email appointments@michoes.app, or visit our reception in person.

What if I have an emergency?
Come directly to our emergency department – open 24/7. Do not wait for an appointment. If you are unable to travel, call us and we will advise.

Do you treat children?
Yes. Our paediatrician and paediatric nursing team care for children from birth to adolescence.

Do you offer home visits?
Limited home visits are available for patients who are too sick to travel (e.g., palliative care, disabled patients). Call us to discuss.

Do you have a pharmacy?
Yes. Our pharmacy is open 24 hours. We dispense both prescription and over-the-counter medicines.

Can I get a referral to a bigger hospital?
Yes. For conditions we cannot treat (e.g., complex cardiac surgery, neurosurgery, advanced cancer treatment), we refer to Mbale Regional Referral Hospital, Soroti Regional Referral Hospital, or hospitals in Kampala.

Do you accept international visitors?
Yes. International patients are welcome. Please email international@michoes.app for specific guidance.

Do you have accommodation for family members?
We do not have overnight guest rooms, but family members can stay in the patient’s room (folding bed provided). For long-term stays, we can suggest nearby guesthouses.

How can I support Michoes Medical Centre?
Donations (medical equipment, supplies, or funds) are welcome. Contact sponsors@michoes.app. You can also volunteer your professional skills (healthcare or non-healthcare).


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  • Frequently Asked Questions (FAQ)

    Frequently Asked Questions (FAQ)

    by

    Do I need an appointment?For outpatient clinics, appointments are recommended but not required. Walk-ins are welcome. For specialist clinics (orthopaedics, paediatrics, obstetrics), appointments help us plan. How do I make an appointment?Call us, email appointments@michoes.app, or visit our reception in person. What if I have an emergency?Come directly to our emergency department – open 24/7.…

  • Quality and Safety – Our Commitment to You

    Quality and Safety – Our Commitment to You

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    Infection prevention and control Patient safety Clinical governance Patient feedback We take complaints and compliments seriously. You can provide feedback by: We investigate every complaint and respond within 7 days.

  • Visiting Michoes Medical Centre – Practical Information

    Visiting Michoes Medical Centre – Practical Information

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    Location Kanyum, Kumi District, Eastern Uganda Directions from Kumi town: Take the main road toward Soroti. After approximately 10 kilometres, turn at the sign for Michoes Medical Centre. We are on the left. Landmark: Look for the blue-and-white sign with our logo. Hours Parking Free on-site parking available. Security guard on duty. Accessibility Language support…

  • Patient Stories – Real Lives, Real Healing

    Patient Stories – Real Lives, Real Healing

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    Achieng’s story – Safe delivery against the odds Achieng, a 24-year-old mother from a village outside Kanyum, arrived at Michoes in labour. She had walked 5 kilometres. Her labour was prolonged – the baby was not descending. Our midwives identified obstructed labour and called Dr. Atai. Within 30 minutes, Achieng was in the operating theatre…

  • Our Team – Meet the People Behind the Care

    Our Team – Meet the People Behind the Care

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    Medical specialists Dr. Michael Emusugut – Senior Orthopaedic ConsultantFounder of Michoes Medical Centre. Trained at Makerere University and University of Cape Town. Expertise in joint replacement, complex fracture management, and orthopaedic trauma. Committed to training the next generation of surgeons. Dr. Nicholas Iyamitai – Head of SurgeryExpertise in emergency laparotomies, trauma surgery, and soft tissue…

  • Facilities Designed for Tranquility

    Facilities Designed for Tranquility

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    Reception and lounge Light-filled welcome hall with soothing artwork, a herbal tea station, and patient navigators to ease every visit. Features: Orthopaedic unit Specialised orthopaedic beds in private and semi-private rooms with traction, pressure relief mattresses, and en-suite bathrooms. Features: Laminar flow operating theatre State-of-the-art surgical suite with HEPA filtration, C-arm fluoroscopy, and advanced patient…

  • Pharmacy services

    Pharmacy services

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    What we offer: Dispensing of prescription medications, over-the-counter medicines, and medical supplies (bandages, crutches, wound care products, etc.). Our approach: Safe, accurate, and affordable. Our pharmacists check for drug interactions, allergies, and correct dosing. We counsel every patient on how to take their medications. Services: Stock: We maintain a wide range of essential medicines –…

  • Imaging services (radiology)

    Imaging services (radiology)

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    What we offer: Who reads the images: Our clinical team reviews X-rays and ultrasounds. Complex cases are reviewed by visiting radiologists or referred externally. Preparation for ultrasound: Turnaround: X-ray results within 1 hour. Ultrasound results immediately after scan.

  • Laboratory services

    Laboratory services

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    What we offer: Haematology (blood counts, malaria), clinical chemistry (glucose, kidney/liver function, lipids), microbiology (urine culture, wound swabs), serology (HIV, hepatitis, syphilis), and basic histology (tissue samples – sent out). Turnaround times: Sample collection: Blood, urine, stool, sputum, wound swabs, and tissue biopsies. Quality assurance: We participate in external quality assessment (EQA) programs. Our equipment…

  • Contact Us

    Contact Us

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    Contact Us – Michoes Medical Centre We Are Here for You – 24 Hours a Day, 7 Days a Week At Michoes Medical Centre, we believe that help should never be far away. Whether you need emergency care, want to schedule an appointment, have a billing question, or simply wish to learn more about our…

Visit Us Every Tuesday for an orthopedic evaluation.