Contact Us – Michoes Medical Centre
We Are Here for You – 24 Hours a Day, 7 Days a Week
At Michoes Medical Centre, we believe that help should never be far away. Whether you need emergency care, want to schedule an appointment, have a billing question, or simply wish to learn more about our services, our team is ready to assist you with compassion and urgency.
Reach out today. Your health journey begins here.
Quick Contact – Immediate Assistance
| Purpose | Contact Method |
|---|---|
| Emergency / Ambulance | +256701364362 (24/7) |
| Appointments & Enquiries | +256779784473 |
| +256779784473 (Message “HELP” or “APPOINTMENT”) | |
| admin@michoes.app | |
| Emergency Hotline | +256701364362 |
Our Location
Michoes Medical Centre
P.O. Box 22, Kanyum Kumi, Uganda – East Africa
Landmarks:
- Off the main Soroti – Kumi highway
- 500 metres past Kanyum Kumi town council
- Adjacent to the Kanyum Kumi Police Post
- Look for the green Michoes Medical Centre signage
View Map: [Map demo link – insert Google Maps embed or link]
Opening Hours
| Department | Hours |
|---|---|
| Emergency Department | 24 hours / 7 days – Always open |
| Outpatient Clinic | Monday – Saturday: 8:00 AM – 6:00 PM |
| Pharmacy | Monday – Sunday: 8:00 AM – 10:00 PM (24/7 for inpatients) |
| Laboratory & Diagnostics | 24 hours / 7 days |
| Administrative Office | Monday – Friday: 9:00 AM – 5:00 PM |
| Visiting Hours (Wards) | Daily: 4:00 PM – 7:00 PM (ICU: 30 minutes only) |
Departmental Direct Contacts
For faster service, contact the specific department directly:
| Department | Phone Number | Extension / Notes |
|---|---|---|
| Emergency / Triage | +256701364362 | Press 1 |
| Appointments Desk | +256779784473 | Press 2 |
| Orthopaedic Unit | +256701364362 | Press 3 |
| Pharmacy | +256779784473 | Press 4 |
| Laboratory | +256701364362 | Press 5 |
| Billing & Insurance | +256779784473 | Press 6 |
| Patient Relations / Feedback | +256701364362 | Press 7 |
| Human Resources (Careers) | +256779784473 | Press 8 |
| Legal / Compliance | +256701364362 | Press 9 |
Send Us a Message – General Enquiry
You can reach us by completing the enquiry form below. We aim to respond within 2 business hours (Monday – Saturday).
Enquiry Form Fields:
- Full Name: _____________
- Phone Number: _____________
- Email Address: _____________
- Preferred Contact Method: ( ) Call ( ) SMS ( ) WhatsApp ( ) Email
- Subject: ( ) Appointment Request ( ) Medical Enquiry ( ) Billing Question ( ) Feedback / Complaint ( ) Partnership / Referral ( ) Other
- Message: ___________________________________________________
- Preferred Date & Time for Callback: _____________________
Send Message button
Note: For medical emergencies, do not use this form. Call +256701364362 immediately.
Walk-In Enquiries
Prefer to speak with someone in person? Visit our Welcome Hall at the main entrance.
Front Desk Hours: 24 hours / 7 days
Patient Navigators available: 8:00 AM – 8:00 PM daily
Our multilingual front desk team speaks:
- English
- Ateso
- Luganda
- Swahili
Teleconsultation & Virtual Visits
Cannot visit us in person? Request a teleconsultation (phone or video call).
To book a teleconsultation:
- Call +256701364362 and ask for “Teleconsultation”
- WhatsApp +256779784473 with the word “VIDEO CALL”
- Or check the Teleconsultation box when booking online
Teleconsultation Hours: Monday – Saturday, 9:00 AM – 5:00 PM
Fees: Same as standard outpatient consultation
Ambulance & Emergency Transport
Michoes Medical Centre operates a fully equipped ambulance service for emergency transport within Kanyum Kumi, Soroti, Kumi, and surrounding districts.
To request an ambulance:
- Call +256701364362 immediately
- Provide your exact location and the nature of the emergency
- Stay on the line until the dispatcher confirms
Ambulance Features:
- Basic life support (BLS) equipment
- Oxygen supply
- Stretcher and spinal board
- Trained emergency medical technician (EMT) on board
- Two-way communication with our emergency department
Ambulance Fees: Transport fees apply. Free emergency evacuation for critical cases at the discretion of the attending physician.
Feedback, Compliments & Complaints
Your voice matters to us. We are committed to continuous improvement and take all feedback seriously.
To share feedback or file a complaint:
| Method | Details |
|---|---|
| Phone | +256701364362 (ask for Patient Relations) |
| +256779784473 (type “FEEDBACK”) | |
| [insert patient relations email] | |
| In Person | Visit the Patient Relations Office near the reception (Monday – Friday, 9am – 4pm) |
| Suggestion Box | Located at the main reception and outpatient waiting area |
Our Promise to You:
- All complaints are acknowledged within 24 hours
- Investigation completed within 7 working days
- No retaliation for raising concerns
- Anonymous feedback accepted
Billing & Insurance Enquiries
For questions regarding:
- Hospital bills and invoices
- Insurance claims and direct billing
- Estimated treatment costs
- Payment plans
Contact the Billing Office:
- Phone: +256779784473 (Press 6)
- Email: admin@michoes.app
- In Person: First floor, Administration Wing
Office Hours: Monday – Friday, 9:00 AM – 5:00 PM
Please have ready: Your patient registration number or insurance card.
Referrals & Partnership Enquiries
Are you a healthcare provider, clinic, NGO, or corporate organization interested in partnering with Michoes Medical Centre?
Referral Services:
- Accepting patient referrals from clinics and health centres
- Referral feedback and reports provided promptly
Corporate Partnerships:
- Occupational health services
- Employee wellness programmes
- Annual medical check-up packages
Contact the Partnerships Desk:
- Phone: +256701364362 (Press 9)
- Email: [insert partnerships email]
Media & Press Enquiries
For media interviews, press releases, or documentary requests:
Contact the Administration Office:
- Phone: +256779784473
- Email: admin@michoes.app
Careers & Volunteer Opportunities
Interested in joining the Michoes Medical Centre team?
Current openings: Check our notice board at reception or our website.
Send your application to:
- Email: admin@michoes.app
- In Person: Human Resources Office, Administration Block
Required documents: CV, academic certificates, professional licenses, and recommendation letters.
Social Media – Stay Connected
Follow us for health tips, news, events, and emergency updates:
- Facebook: [Michoes Medical Centre page link]
- Instagram: [@michoesmedical]
- Twitter/X: [@MichoesHealth]
- YouTube: [Michoes Medical Centre channel]
- WhatsApp Channel: +256779784473 (save number and message “NEWS”)
Frequently Asked Questions (Quick Answers)
| Question | Answer |
|---|---|
| Do you accept walk-ins? | Yes, daily 8am – 4pm for non-urgent cases. Emergencies anytime. |
| How do I get a medical report? | Visit Medical Records office. Processing takes 3-5 days. Fees apply. |
| Can I pay with insurance? | Yes. We offer direct billing with major insurers. Call Billing Office to verify. |
| Is there parking? | Yes. Free, secure parking with 24-hour security. |
| Do you have a pharmacy on site? | Yes. Open daily 8am – 10pm. 24/7 for inpatients. |
| Can a family member stay overnight? | Yes, in private and semi-private rooms. Fold-out bed provided. |
| How do I get a second opinion? | Request a second opinion consultation at the Appointments Desk. |
Emergency Reminder
If you or someone near you is experiencing any of the following, call +256701364362 immediately:
- Chest pain or difficulty breathing
- Severe bleeding or head injury
- Loss of consciousness or seizure
- Sudden weakness or inability to speak
- Severe burns or poisoning
- Any life-threatening condition
Do not wait. Do not drive yourself. Call us. We come to you.
Map & Directions
From Soroti:
Take the Soroti – Kumi road (approx 45 km). Pass Kumi town. Continue 12 km to Kanyum Kumi. Look for Michoes sign on the right.
From Mbale:
Take Mbale – Tororo road, connect to Kumi road (approx 90 km). Pass Kumi town. Continue 12 km to Kanyum Kumi.
From Kampala:
Take Kampala – Jinja – Iganga – Tororo – Mbale – Kumi – Kanyum Kumi route. Approximately 6 hours.
Printable Contact Card
Cut out and keep this contact card for emergencies:
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
│ MICH0ES MEDICAL CENTRE │
│ Emergency: +256701364362 │
│ WhatsApp: +256779784473 │
│ Located: Kanyum Kumi, Uganda │
│ Open: 24/7 │
│ "Caring with Compassion" │
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“Caring for Your Health with Compassion and Excellence.”
